Mandy Probyn Equine Connection will accept for return or exchange items that are unworn, unaltered and free of damages by the customer. For a full refund or exchange mail out your item within 21 days from the receipt of original order. Items cannot be returned or exchanged after 21 days from receipt of original order. Items must be returned in their original packaging.  If you have received your item and it is damaged/faulty please us contact us for a full refund.